Date: January 1, 2015 Time: 9:37 a.m. (well, it was a late night after all…) Ok, now what? As the clock ticked over to start 2015 we are once again on the verge a new period – a new year. I’d like to drag your thoughts back to January 1, 2014 for a moment, if I may. I suspect many of us started last year off with a laundry list of resolutions about things we were going to: a) do more of, or b) do less of.
Are you on the bottom? Can you feel the bottom?” Strange questions to be asked in a business environment, but not so strange once you realize they were being asked in a 16’ aluminum boat moving slowly on the Detroit River. To a seasoned fisherman like my Dad who was steering the boat they were obvious questions – but to a two to three times a year fisherman like me – much less obvious.
“Success is not measured by what you accomplish, but by the opposition you have encountered, and the courage with which you have maintained the struggle against overwhelming odds.”—Orison Swett Marden I hadn’t thought about this particular quote in a long time and might not have at all had it not been for a unique set of circumstances two weeks ago. I was celebrating my birthday in a pub in Oakville, Ontario with my wife and after dinner, we decided to share a “pudding”—the Brit word for dessert. Fortunately “sticky toffee pudding” was on the menu. I asked her what she […]
Much has been written in the past two decades regarding the shift to the “service economy”. Traditional manufacturing is out; ‘service’ is where it’s at. Given that, why is ‘customer service’ such an elusive thing? Is it really that bad? Has customer service become an oxymoron? Let me offer three recent examples:
In my role as a personal finance writer & speaker – people often wonder if I’m immune to making mistakes with my own finances. Absolutely not! I make mistakes, hopefully fewer all the time and hopefully of lesser significance. In “Doing Better Things With Your Money” I share a story from a live “client event” recorded in Calgary, AB recently. http://media.blubrry.com/money_motivation_more_with/p/robertgignac.com/podcasts/episode_8-Doing-Better-Things-With-Your-Money.mp3Podcast: Play in new window | DownloadSubscribe: Android | Email | Google Podcasts | RSS