January 9, 2017

Money, Motivation & More with Robert Gignac – Podcast Episode 6 “Going Too Slow?”

When you are the “trainer” and you need a “trainee” to do something they have never done before – what is the best way to accomplish that? Bribery? Fear? How about yelling? What happens when someone is “Going too Slow”? https://media.blubrry.com/money_motivation_more_with/p/robertgignac.com/podcasts/episode_6-Going_Too_Slow.mp3Podcast: Play in new window | DownloadSubscribe: Android | Email | Google Podcasts | RSS
November 16, 2016

Has “Customer Service” become an Oxymoron?

Much has been written in the past two decades regarding the shift to the “service economy”. Traditional manufacturing is out; ‘service’ is where it’s at. Given that, why is ‘customer service’ such an elusive thing? Is it really that bad? Has customer service become an oxymoron? Let me offer three recent examples:    
October 26, 2016

Money, Motivation & More with Robert Gignac – Podcast Episode 5 “Selecting A Financial Coach”

Sometimes the question “Do I need a financial coach?” is harder to answer than “How do I hire a financial coach”? In “Selecting A Financial Coach” I’ll address both issues and also explain how you can emulate an Olympic athlete at the same time. https://media.blubrry.com/money_motivation_more_with/p/robertgignac.com/podcasts/episode_5-Selecting_A_Financial_Coach.mp3Podcast: Play in new window | DownloadSubscribe: Android | Email | Google Podcasts | RSS
September 28, 2016

Money, Motivation & More with Robert Gignac – Podcast Episode 4 “The Clock is Ticking”

Can a fortune cookie change the way you think about your personal finances? In “The Clock is Ticking” you’ll hear how turbulent economic times, emotions and cost concerns all affect our ability to focus on the future. Mix in a dash of Latin and we have all the ingredients for an interesting discussion. https://media.blubrry.com/money_motivation_more_with/p/robertgignac.com/podcasts/episode_4_The_Clock_Is_Ticking.mp3Podcast: Play in new window | DownloadSubscribe: Android | Email | Google Podcasts | RSS
August 24, 2016

Money, Motivation & More with Robert Gignac – Podcast Episode 3 “Customer Service – An Oxymoron?”

Everyone talks about the “service economy” – but apparently many front line service staff haven’t received the memo based on recent experiences. In “Customer Service – An Oxymoron?” I’ll discuss a key ingredient that is often missing and offer some hope encountered courtesy of a pair of running shoes. https://media.blubrry.com/money_motivation_more_with/p/robertgignac.com/podcasts/episode_3_Customer_Service_-_An_Oxymoron.mp3Podcast: Play in new window | DownloadSubscribe: Android | Email | Google Podcasts | RSS
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