November 16, 2016

Has “Customer Service” become an Oxymoron?

Much has been written in the past two decades regarding the shift to the “service economy”. Traditional manufacturing is out; ‘service’ is where it’s at. Given that, why is ‘customer service’ such an elusive thing? Is it really that bad? Has customer service become an oxymoron? Let me offer three recent examples:    
July 15, 2016

Adjust Your Aim

One of the advantages of working in the “home office” is the luxury of making a quick lunchtime trip to the ice rink for the Thursday game of “shinny”. I had arrived a bit early, I had the ice to myself, so I thought I would take the time to work on my shot since I had brought my new composite graphite stick and a couple of pucks with me. The new stick felt great in my hands, and the pucks were rocketing off the end boards, echoing loudly through the empty space.
October 5, 2015

Sticky is Good!

“Success is not measured by what you accomplish, but by the opposition you have encountered, and the courage with which you have maintained the struggle against overwhelming odds.”—Orison Swett Marden I hadn’t thought about this particular quote in a long time and might not have at all had it not been for a unique set of circumstances two weeks ago. I was celebrating my birthday in a pub in Oakville, Ontario with my wife and after dinner, we decided to share a “pudding”—the Brit word for dessert. Fortunately “sticky toffee pudding” was on the menu. I asked her what she […]
June 1, 2015

Minding Your P’s & Q’s

Long ago, in the days of hand set type, the phrase “mind your P’s and Q’s” had to do with the fact that the letter “p” and “q” while appearing to be mirror images of each other – are in fact slightly different. The expression reminded one to be careful not to switch them, since they were side by side in the letter bins. Today, l’d like to relate some P’s and a Q in how we approach our personal finances.
March 12, 2015

Selecting A Financial Coach

Among the many opinions we tend to possess is the belief that people should be competent enough to handle their own personal finances, make their own decisions, and implement them by themselves. Do I really need a financial coach?